Cancellation guidance
As a Consumer, you have a statutory cancellation right.
Cancellation guidance for orders of printed books and other tangible merchandise
Cancellation right
You have the right to cancel this contract within 14 (fourteen) days without stating any reason.
The cancellation period is 14 (fourteen) days from the day on which you or a third party named by you, who is not the consignor, takes possession of the last merchandise.
To exercise your cancellation right you must notify us,
Fax: +49 711 2582-390
E-mail: service@steiner-verlag.de,
by means of an unambiguous declaration (e.g. a letter sent by regular post, fax or e-mail), of your decision to cancel this contract. You can use the attached sample withdrawal form for this purpose if you wish, but this is not mandatory.
To meet the cancellation deadline, it suffices for you to send the notification of the exercise of your cancellation right before the end of the cancellation period.
The return shipment must be sent to:
Consequences of cancellation
If you cancel this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of any additional costs resulting from your possible choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 (fourteen) days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same method of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
We may refuse repayment until we have received the returned merchandise or until you have provided evidence that you returned the merchandise, whichever is the earlier.
You must return or hand over the merchandise to us without undue delay and in each case no later than 14 (fourteen) days from the day on which you notify us of the cancellation of this contract. The deadline is met if you dispatch the merchandise before the end of the fourteen-day period. We will bear the cost of returning the merchandise.
You only have to pay for any diminished value of the merchandise if this diminishment in value results from the handling of the merchandise other than that which is necessary to ascertain the condition, characteristics and functioning of the merchandise.
Exclusions and premature expiry of the cancellation right
Cancellation guidance for orders of data downloads
When you order a data download, you agreed to the immediate provision of the service and thus waived your statutory cancellation right. We are nevertheless obliged to inform you about your statutory cancellation right:
Consumers have a statutory cancellation right. A consumer is every natural person who enters into a legal transaction for purposes that are predominantly outside the commercial or self-employed activities of that natural person (Section 13 of the German Civil Code (Bürgerliches Gesetzbuch, BGB)).
Cancellation right
You have the right to cancel this contract within 14 (fourteen) days without stating any reason.
The cancellation period is 14 (fourteen) days from the day on which the contract was concluded.
To exercise your cancellation right you must notify us,
E-mail: service@steiner-verlag.de,
by means of an unambiguous declaration (e.g. a letter send by regular post, fax or e-mail), of your decision to cancel this contract. You can use the attached sample withdrawal form for this purpose if you wish, but this is not mandatory.
To meet the cancellation deadline, it suffices for you to send the notification of the exercise of your cancellation right before the end of the cancellation period.
Consequences of cancellation
If you cancel this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of any additional costs resulting from your possible choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 (fourteen) days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same method of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.