Only returns that have been approved by the Publisher will be credited.
The reference data (invoice number and date) must be stated for approval.
The return slip issued by the Publisher must accompany the returned goods. Prices and price stickers must be removed.
If returned goods arrive without the return slip, no credit will be issued since the returned goods shall be considered unapproved. In this case, the consignment will be made available for collection for four weeks. The consignment may be returned to the Purchaser at the Purchaser’s own expense.
If the Purchaser does not wish the goods to be returned, all possible claims against the publishing group are excluded.
The sender bears the consignment costs for returned goods.
Fixed-purchase publications will not be taken back if they have not been on sale for at least 12 months.
Publications from purchases older than 24 months will not be taken back.
The invoice date is decisive for the deadline.
Exceptions
Damaged copies, defective copies
Congress and exhibition consignments returned within 90 days
RR or Offprint orders within the agreed period
Old issues within four weeks after publication of the new issue if the purchase period does not go back more than one year
Provably incorrect deliveries by the publishing group will be credited without prior approval.
Charges
Where the reference data are missing, the Publisher levies a handling fee of 50 percent of the credit amount.
If the books are damaged, an 80 percent handling fee will be charged
Please address any enquiries to:
Franz Steiner Verlag Vertrieb Frau Judith Bickel Birkenwaldstr. 44 70191 Stuttgart GERMANY
